Delivery and returns

Standard delivery is £4.95 and takes 2 to 4 working days. Next working day delivery is £7.95 when you order by 1pm Monday to Friday, to mainland UK addresses. Standard delivery is free on orders over £60. Saddles are sent by tracked courier and need a signature.

You have 30 days from delivery to return unused items in their original condition with labels attached, for a refund to your original payment method. Return postage is paid by you unless the item is faulty or we sent the wrong thing. Riding hats and body protectors can be returned only if unworn, in their original bag. Saddles can be returned within 30 days if unridden, with the protective wrap still on the panels. For hygiene, opened grooming products, sprays, shampoos and treats cannot be returned unless faulty.

You can cancel an order at any time before it is dispatched by calling or emailing us, and we will refund you in full. Once it has been dispatched, you can still cancel within 14 days of delivery under your consumer rights by returning it as above.

If something is faulty, contact us with your order number and a photo. We will repair, replace or refund it.